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Working with young people in Swansea

This page provides tools, resources and advice for professionals supporting young people in Swansea. It is not definitive, and if there are areas or tools that you think we should include, please email us on info-nation@swansea.gov.uk

Information and Advice

Children & Young people under 18

If you have concerns about a young person that you are working with, then you can contact the Integrated Information, Advice and Assistance (IIAA) service to have a discussion and get help.

A qualified social worker will listen to you and let you know what information, advice or assistance can be provided and who can help from social services, health, youth offending service, education, police, early intervention and prevention services and the third sector. How much we can talk to you about a specific child will depend on the reason for your call and the circumstances.

Telephone: 01792 635700 Email: access.information@swansea.gov.uk

Integrated Information Advice & Assistance

Children & Young People 18 and over

Our Common Access Point team has Access and Information Assistants, who will talk to you about your situation and provide you with information, advice and signposting. The Access and Information Assistants can also put you in touch with community based services, such as local groups or charities. Often this may be all the help you need.

If we can’t help with information, advice or signposting then the Access and Information Assistants may discuss your circumstances with our Multi-Disciplinary Team.

Telephone: 01792 636519 Email: cap@swansea.gov.uk

Common Access Point (CAP)

Employment and Training

The Cam Nesa team are here to help unemployed young people, aged 16-25, get back into education, employment or training. Each young person is allocated a support worker who will discuss their needs and aspirations. They will then support them to access the appropriate education, employment and training options.


Telephone: 01792 460007


DM: www.facebook.com/infonationswansea;


Or visit the Info-Nation website below for further details

Visit Info-Nation

Sexual Health

The Swansea C-Card scheme provides a safe space for young people to discuss the relationships that they are involved in and the part that sex might play in those relationships. Alongside the support, the service also provides free condoms, pregnancy testing and support in accessing more specialist sexual health services.  Young people can engage with the service via the Facebook page via the following link – https://www.facebook.com/FreeCondomsSwansea

The Health Board also provides support, and further details are included on the  sexual health page via the link below.

Sexual Health Page

Substance Misuse

Choices is Barod’s substance misuse service for young people who either want support for their own substance use or if they have been affected by someone else’s substance use.  Visit the website for further details.

Visit Choices Swansea


Info-Nation is Swansea’s one-stop shop for young people providing information, advice and specialist support across a range of issues, to young people, aged 11 – 25.

It offers a safe space where young people can explore the issues that are important to them and get the right support at the right time. Info-Nation provides a number of specialist services including support for homelessness and young people who have been in care.  Visit the Info-Nation website for further details.

Visit Info- Nation

Counselling – The Exchange

The Exchange is Swansea’s Young Person’s Counselling Service, providing a range of counselling and therapeutic interventions for young people, aged 11-25. They provide counselling within school and community settings, depending on the young person’s preference. They also provide an online service.

Visit The Exchange