Worried about a child or young person you’re working with?

If you’re concerned about a young person and are looking for support, explore the links below. You’ll also find links to useful info and services here:


Swansea

Children & young people under 18

Concerned about a young person you’re working with? Contact the Integrated Information, Advice and Assistance (IIAA) service to talk and get help.

A qualified social worker will listen to you and talk to you about next steps, and how to get help from the following: social services, health, youth offending service, education, police, early intervention and prevention services, and the third sector. How much we can talk to you about a specific child will depend on the reason for your call and the circumstances.

Tel: 01792 635700

Email: access.information@swansea.gov.uk

Visit Integrated Information Advice & Assistance

Children & young people 18 and over

Swansea Council’s Common Access Point team has Access and Information Assistants who will talk to you about your situation, and provide information, advice and signposting. The Assistants can also put you in touch with community based services, such as local groups or charities. Often this may be all the help you need.

If we can’t help with information, advice or signposting then we may discuss your circumstances with our Multi-Disciplinary Team.

Tel: 01792 636519

Email: cap@swansea.gov.uk

Visit Swansea Council's Common Access Point (CAP)

Neath Port Talbot

Single Point of Contact (SPOC)

Worried about a young person you’re working with in Neath Port Talbot? Contact our adults’ and children’s Single Point of Contact (SPOC) for information, advice and assistance.

The integrated service will discuss your worries with you, regardless of the young person’s age, and get you the help you need. This may come from: social services, health, youth offending services, homelessness/housing, early intervention and prevention services, Team Around the Family, and the third sector.

Telephone: 01639 686802

Email: spoc@npt.gov.uk

Visit Neath Port Talbot Single Point of Contact (SPOC)